Refunds, Returns & Cancellations Policy
Effective Date: 10/2/25
ATOZ Publisher – atozpublisher.com
1) Your rights under US consumer law
We follow all applicable US consumer protection laws. If something you purchase from us doesn’t meet required standards, you may be entitled to a remedy—this may include a fix, replacement, re-performance of services, refund, cancellation, or compensation for foreseeable losses, depending on whether the issue is major or minor.
Major issues: you may choose a refund, replacement, or cancellation of services.
Minor issues: we’ll repair, replace, or re-supply within a reasonable time; if we can’t, you may request a refund.
2) When refunds aren’t required
You’re not automatically entitled to a refund or replacement if you:
changed your mind or don’t need the product/service anymore
found a cheaper option elsewhere
misused the product/service
insisted on proceeding against our professional advice
3) How our services and products are treated
We provide both services and digital/print products:
Services (editing, design, typesetting, marketing, distribution setup): Must be performed with reasonable skill, be fit for purpose, and delivered within a reasonable timeframe. Major issues allow cancellation and refund of the unused portion; minor issues will be fixed promptly.
Digital files (artwork, layouts, PDFs, covers, ebooks): Consumer protections apply to digital goods too.
Third-party print & POD orders (KDP, IngramSpark, other printers): If prints arrive defective, damaged, or not matching approved proofs, we will arrange a reprint or refund after reviewing the issue with the printer. Change-of-mind returns aren’t available for custom print runs once approved.
4) Our goodwill “change-of-mind” policy
(Not required by law, but offered to keep things fair.)
Services:
Before work starts: full refund of fees paid (minus any third-party costs already incurred at your direction).
After work starts: pro-rated refund for the portion of work not yet performed, minus completed milestones, delivered studio time, and any non-refundable third-party costs (ISBNs, stock images, proof copies, submission fees, etc.).
Digital files: No change-of-mind refunds once files are delivered or accessed.
Custom prints: No change-of-mind returns after you approve the print proof or once the order is placed with the printer.
Faulty items are still covered under your legal rights.
5) Proof of purchase
We may require proof of purchase (invoice, order number, confirmation email, bank record) to process refunds, repairs, or replacements.
6) Return shipping & who pays
For any physical products:
If the return is small/easy to ship, you’ll usually send it back; if a defect is confirmed, we’ll reimburse reasonable return shipping.
If the product is large/heavy, we’ll handle the return shipping or arrange pickup when required.
No restocking or processing fees will apply when you’re legally entitled to a remedy.
7) How to request a refund, reprint, or fix
Email: support@atozpublisher.com
Include your order number, a description of the issue, and photos/screenshots if it’s a print or production defect.
Response times:
We acknowledge within 2 business days.
Most issues are resolved within 7–10 business days.
Complex print/vendor cases may take longer, but we’ll keep you updated.
8) Deposits, bundled services & milestones
Deposits are refundable before work begins. After work starts, deposits count toward the pro-rated refund described in Section 4.
Bundled services (e.g., editing + cover + typesetting): We track progress by component. Refunds exclude completed elements and any non-recoverable third-party costs.
9) Handling printing defects
If you receive printed books that are:
damaged in transit
printed with manufacturing defects
not matching approved proofs
We’ll arrange reprints at no cost, or offer a refund in major cases. Keep photos and packaging so we can submit claims to the printer or carrier. Depending on the printer’s policy, we may ask you to return or destroy defective stock (we’ll cover costs if required).
10) Exclusions (that don’t limit your legal rights)
We can’t offer refunds when:
files were produced exactly as you approved
delays or issues came from incorrect/incomplete materials you supplied
products were misused, altered, or damaged after delivery
you changed your mind outside our goodwill terms
11) Policy compliance
We avoid misleading practices such as blanket “no refunds,” refusing returns of faulty items, or charging return shipping when the law requires us to cover it.
12) Contact
Questions or refund requests:
support@atozpublisher.com
We aim to resolve issues quickly and fairly. If you believe your rights have been violated, you may also contact your state’s consumer protection agency or the FTC.